The complaint alleges, “Despite advertising that its modems are ‘free,’ charges a one-time self-installation ‘fee’ for new customers of its Internet service.” It charges this fee whether the customer uses one of the “free” modems or a different modem.
#COVA V CHARTER COMMUNICATIONS CLASS ACTIO INSTALL#
As a way of attracting customers, it says, CCI offers “free” modems, or permits customers to use their own modems, as long as they meet the technical requirements of the service.Ĭustomers can also choose whether they want CCI technicians to come and install the equipment in their homes-which the complaint says “costs upwards of $50”-or whether they want to do the installation themselves.ĬCI says that self-installing is “quick and easy.” The complaint says, “All the customer needs is one of ‘free’ modems … and the ‘step-by-step’ instructions included with the modem and available online through website.” Customers may be required to go to one of CCI’s stores to pick up the “free” modem and bring it home.
(CCI) charges a self-installation fee for its “free” modems and customer self-installation of its Spectrum Internet systems-in other words, for nothing of value.Īccording to the complaint, CCI is in fierce competition with Comcast and other companies to offer Internet service to customers. The complaint for this class action alleges that Charter Communications, Inc.
When you pay a fee to a company, you normally expect to get something of value for it.
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